Learners in Mind
A training program can fall short of the mark for many
reasons. Trainers may be subject matter experts, but lack
training and design skills. Or instructional designers may
never have facilitated training and have difficulty
bridging the gap between theory and practice.
Whatever the case may be, in the final analysis, the training
was not designed to meet learner needs. In other words, too
much focus was placed on WHAT people learn, and too little
on HOW people learn. It’s content versus process and
the trick is finding the right balance between the two.
Most training programs are heavily instructor and
material-focused, and not enough attention is put on helping
learners “get it” in ways that make it easy for them to
transfer the new skills and knowledge to the workplace.
That’s where we come in.
“After holding 6 different webinars and providing lots and lots of documentation on a new feature that was being rolled out, we were still getting the same basic questions over & over from clients on the new feature. They were just not getting it & I know now this is due to what we were providing was just a data dump.
So I put together three targeted Webex based training sessions, using T4E’s 9 step design process and the 4 key presentation strategies & incorporated as much of what I learned as I could in the limited time I had available to prepare the online sessions.
It turns out that each of the three sessions was very successful. I ran a poll and a quiz in each one of the sessions.
The first session’s poll results showed that 74% found the class useful and 81% now understood the feature.
The second session had even better results. 89% found the class useful & 95% indicated they understood how to use the feature.
The third session had a much smaller class size, but 100% found the class useful and 100% now understood the feature.
To say the least my managers are very happy and I was able to immediately show them the value to my having taken your level one class. I intend to include as much as possible from my training in all the trainings I do going forward.”